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Exchange or Return Term:





The deadline for exchange or return is 60 (sixty) calendar days from receipt of the product.



To be eligible for an exchange or return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable):



Once your return is received and inspected, we will send you a message to notify you that we have received your returned item.



If the guarantee applies, the refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a few days.

Late or missing refunds (if applicable):

If you still haven't received a refund, please double-check your bank account first.



Then contact your credit card company, it may take some time before your refund is officially posted.



Then contact your bank. It usually takes a few days of bank processing before the refund is posted.



Exchanges (if applicable):



If you wish to request the exchange of a product that is under warranty, send an email to asfocovirtual@gmail.com explaining the reason and we will return you with the instructions and address to send the item(s).



Shipping costs:



AS Foco only bears the shipping costs in the case of returns or exchanges due to a defect in the product. If the reason is regret, the customer is responsible for the shipping costs (shipping) to return his item and also for the shipping costs (shipping) of the new chosen item.



Deadlines:



After we receive the returned item(s), we have a period of up to 5 (five) business days to resolve the case. The deadline for receiving the new item will vary according to each case and the location of the customer.

The refund period depends on the payment method used. If it was on the credit card, the reversal can take up to two invoices to be made. This procedure is the responsibility of the card administrator.

Attention:



If you are shipping an expensive item, you should consider using a trackable or insured shipping service. We do not guarantee that we will receive your returned item. And without receiving the product, we are unable to proceed with the exchange or refund.



If you have any questions, send us an email to asfocovirtual@gmail.com

All products will be sent via Post Office, according to the option chosen by the customer. Shipping options are: PAC/SEDEX, Carrier.



NORMAL:



Shipping may be free for purchases above a minimum purchase amount and you can check the cart offer by entering your zip code. If your order does not reach the minimum amount for free shipping, the delivery cost will be calculated according to the zip code of your delivery address (taxes and services are not included in this amount).



EXPRESS:



Get your products faster! This shipping option is available for some areas of Brazil, so check the zip code of the desired address for delivery on the "Shopping Bag" page.



DELIVERY CONDITIONS



AS Foco delivers the products purchased in their original packaging and maintains the quality standard of the order as manufactured. AS Foco couriers are not authorized to customize or modify packaging or their products. In buildings, delivery will be made at the entrance and the buyer is entirely responsible for keeping and transporting the products to the floor and unit of their apartment.



ROOF



All national territory



DELIVERY TIMES



During the Purchase process, AS Foco provides an estimated delivery time for orders. To define the estimated period, the products purchased, quantity, availability in stock and the distance between AS Foco's distribution centers and the customer's delivery address are taken into account.

The delivery period starts counting after the posting of your order and is calculated in working days. Your delivery is calculated according to the zip code provided and which is found at the end of your order, just below the delivery address.



ORDERS DELIVERY TIME



AS Foco uses Correios as a delivery partner, so days and times may vary. However, orders are generally delivered between Monday and Friday, from 8:00 am to 6:00 pm. In case of doubts, you can contact asfocovirtual@gmail.com, referring to the dispatch of the order. If the delivery address is a condominium, the consumer must inform, at the time of purchase, any restrictions on delivery time, where they must be made and to whom the goods must be delivered, in view of the existing rules.



FREIGHT



The value of the delivery freight for the Products is automatically calculated by the website at the time of purchase, based on the weight, volume and quantity of the products purchased. The distance between our distribution centers and the delivery location specified in the order is also taken into account.



IMPORTANT:



- For the types of shipping, the date of the order does not count in the calculation of the delivery time, but the postage of your order (when we send it) in working days. This deadline can be changed in periods of specific campaigns.



- You can track your delivery on our website in "My Account".

- You will receive by email all the status of your order.

- Delivery dates are an estimate and there may be slight delays due to external factors such as excessive rainfall, extreme risk areas and rural areas.



Dates are an estimate provided by a third party. There may be slight delay due to external factors. In some cases of sending by Post Office, up to 03 (three) delivery attempts will be made, and if none of them is successful, your order (by Post Office determination) will be waiting for collection at an agency near you.

You will have access to the tracking code for your order, as soon as it is posted, to track the delivery status through the Correios website. Website link for access: http://www.correios.com.br/